3—Communication

3 RULES TO REMEMBER WHEN YOU OPEN YOUR MOUTH

    1. Put my brain in gear before I start to speak!

      “The act of communicating involves verbal communication—the words you choose—nonverbal communication—our body language—and paraverbal communication—how we say our words.”


      Do we speak the same language?

      Do they understand ‘why’ I am saying what I am saying?

      Exactly what do I want them to hear?

    2. What I say is often not what is heard!

      “I know you believe you understand what you think I said but I am not sure you realize that what your heard is not what I meant”

      It usually starts as a picture…

      Be aware of the distractions.

      Did they hear what I said?

    3. There is more than my side to every thought, idea, issue or argument…and sometimes the others are better!

      “Nothing will ever be attempted if all possible objections must be first overcome.”

      “What do you think?”

      “I may be wrong, you may be right”

      “Thank you!”

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