Here are 10 Coaching Principles about “Listening and Asking”. This from Tony Stoltzfus‘ book, “Leadership Coaching” ©2005 Really good thoughts!
#1. Ask, don’t tell.
#2 Collect more data before making a conclusion.
#3 People have a good reason for what they do.
#4 The See/Say Principle: just because I see something doesn’t mean I’m supposed to say it.
#5 It doesn’t make any difference what you see; the only thing that makes any difference is what the client sees.
#6 Don’t try to diagnose a problem the client has lived with for 30 years in 30 seconds.
#7 Listening and asking questions are the disciplines of believing in people.
#8. Follow your curiosity, not your diagnosis.
#9. Your intuition doesn’t tell you there’s a problem; it shows you where to ask.
#10. Turn off the conversation in your head.
For more on COACHING