Two-Way Communication

Lee Froschhelser has created this process to make sure you’re being heard.

Communication is a two-way process.  It’s not enough to speak clearly; you have to make sure you’re being heard and understood.  To facilitate this, use the following two-way communication primer:

1. PREPARE HOW YOU’LL COMMUNICATE

*Clarify the goal of the communication

*Plan carefully before sending it or meeting in person

*Anticipate the receiver’s viewpoint and feelings

2. DELIVER THE MESSAGE

*Express your meaning with conviction

*Relate the message to your larger goals

*Identify the action to be taken

*Confirm the other person understands

3. RECEIVE THE MESSAGE

*Keep an open mind

*Identify key points in the message

*Value constructive feedback and use it to grow

*Confirm your understanding

4. EVALUATE THE EFFECTIVENESS OF THE COMMUNICATION AFTERWARDS

5. TAKE CORRECTIVE ACTION AS NECESSARY

Work at your communication!

Russ/2013

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